dv33 Terms and Conditions
Please read all of the following terms and conditions carefully before using this platform. By registering with dv33, you agree to abide by these terms.
Important Notice: Using the dv33 platform means you have read all the terms and conditions listed below and agree to comply with them. If you do not agree with these terms, please refrain from using this site.
Introduction and Applicability
These terms and conditions apply to all users of the dv33 platform and its services. dv33 is an online casino and betting platform serving players in Bangladesh. By accessing this site or using any of its services, you are considered to have accepted these terms.
Nature of the Agreement
These terms form a legal agreement between you and the dv33 platform. This agreement applies to online gaming, betting and all related services. Your continued use of the platform constitutes your acceptance of this agreement.
Scope of Services
The dv33 platform includes slots, live casino, cricket betting, fishing games and other gaming options. All of these services operate under these terms and conditions, and all players must comply with them.
In these terms, "we", "our" or "dv33" refers to the operating authority of this platform. "You", "user" or "player" refers to the individual registered on and using the services of this platform.
Eligibility Requirements
Meeting the following eligibility requirements is mandatory in order to use the dv33 platform. Creating an account or using any service is prohibited if these requirements are not met.
Age Requirement
Only individuals aged 21 or above may open an account and play on the dv33 platform. We may request proof of age at any time and reserve the right to keep an account restricted until proper verification is complete.
Identity Verification
All information provided at the time of registration must be true and accurate. We may request a copy of your national identity card or any other government-issued identification document when required. Providing false information will result in account cancellation.
One Person, One Account
Each individual may create only one account. If a single person holds multiple accounts, all accounts will be closed and any deposited funds may be forfeited.
We reserve the right to reject any individual's registration or service request without giving a reason. This right is necessary to ensure the safety and reliability of our platform.
Account Registration and Management
The following rules must be followed when creating and managing an account on dv33.
3.1 Registration Process
During account registration, you must provide the required information including your correct name, email address, mobile number and date of birth. If the information provided is not accurate, the account registration may be rejected.
3.2 Password and Security
- It is your responsibility to keep your account password completely confidential.
- Sharing your password with anyone else is prohibited.
- If you suspect unauthorised use or a security breach, contact us immediately.
- You are solely responsible for all activity on your account.
3.3 Updating Account Information
If any information on your account changes (such as your email or mobile number), you must notify our support team as soon as possible. dv33 will not be responsible for any issues arising from outdated information.
3.4 Account Verification (KYC)
Before processing a withdrawal, or at any time, we may request documents to verify your identity. This process is essential for the security of our platform and for fraud prevention.
Deposits and Withdrawals
The rules governing financial transactions on the dv33 platform are set out in detail below.
Deposit Rules
- Minimum deposit amount: ৳200
- Accepted methods: bKash, Nagad, Rocket, Upay
- Only payment methods registered in your own name may be used
- Use of third-party payment methods is prohibited
- All deposits are processed in Bangladeshi Taka (BDT / ৳)
Withdrawal Rules
- Minimum withdrawal amount: ৳800
- Typical processing time: within 1 hour
- Withdrawals are only made to the same payment method registered in your own name
- Withdrawals may be restricted until bonus wagering requirements are completed
- Withdrawals may be suspended while a verification process is ongoing
4.1 Payment Security
dv33 keeps all financial transactions secured through SSL encryption technology. We will never ask for your banking or mobile banking PIN or password. If anyone asks for this information, contact us immediately.
4.2 Fraudulent Transactions
In the event of suspicious or fraudulent transactions, we reserve the right to hold the relevant payment and investigate the account. Legal action may be taken in cases of chargebacks or unauthorised transactions.
Bonuses and Promotion Terms
All bonuses and promotions offered by dv33 are governed by the rules below. By accepting a bonus, you are considered to have agreed to these terms.
Welcome Bonus
A 200% bonus of up to ৳15,000 is available on the first deposit. A 15x wagering requirement applies to this bonus. This means withdrawals can be made after the combined deposit and bonus amount has been wagered 15 times.
5.1 General Bonus Rules
- Each bonus has its own wagering requirement — confirm it before accepting.
- Having multiple bonuses active at the same time is generally not permitted unless specifically stated.
- If a bonus is not used before it expires, it will be cancelled.
- Bonuses apply to valid personal accounts only — not to group or proxy accounts.
- If any attempt is made to abuse bonuses or exploit system vulnerabilities, the account will be closed.
5.2 VIP Program
The dv33 VIP program has three tiers:
Bronze
Weekly cashback of up to 0.4%. This tier is accessible through regular play.
Silver
Weekly cashback of up to 0.8%. Promotion follows consistent activity at the Bronze tier.
Gold
Weekly cashback of up to 1.2%. Promotion follows sustained significant activity at the Silver tier.
Gameplay and Betting Rules
The following rules apply to playing on the dv33 platform. A fair play policy is followed across all games.
6.1 Software and Game Integrity
All games on dv33 are powered by software from world-class game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and others. Every game uses Random Number Generator (RNG) technology to ensure fair and impartial results.
6.2 Bet Acceptance and Cancellation
- We reserve the right to cancel bets placed due to a technical error.
- If a transaction is left incomplete due to a network disruption, the game provider's system log will be considered final.
- If an inconsistency is detected in any game or betting market, we reserve the right to void the result.
6.3 Cricket and Sports Betting
The following rules apply to sports betting, including cricket (BPL, IPL, T20 World Cup, ICC events):
- Bets placed before a match begins are governed solely by the designated market rules.
- If a match is cancelled or left unresolved, bets may be refunded.
- We are not responsible for market fluctuations caused by changes to team composition or other factors.
Prohibited Activities
Any of the following activities are strictly prohibited on the dv33 platform. Violating these rules may result in the immediate closure of your account and forfeiture of deposited funds.
Warning: Engaging in prohibited activities may lead to legal action. Our platform's security team monitors activity at all times.
Strictly Prohibited
- Creating multiple accounts
- Money laundering or use of illegal funds
- Bonus abuse or circumventing bonus terms
- Hacking or unauthorised access to the system
- Use of automated betting software or bots
- Collusion or coordinated game manipulation
Other Prohibited Actions
- Placing bets on behalf of a third party
- Harassing or engaging in abusive behaviour towards other players
- Providing false or misleading information
- Initiating chargebacks or payment disputes
- Claiming to be a member of management
- Unauthorised use of site content
Privacy and Data Protection
dv33 places the highest importance on protecting the privacy of your personal information. To read our detailed privacy policy, please visit the Privacy Policy page.
Data Collection
We collect only the information that is necessary — such as registration details, transaction history and gaming activity. This information is used solely for providing services and ensuring security.
Data Protection
All data is secured using SSL encryption technology. Your personal information is not sold or shared with any third party, except where required by law.
Responsible Gambling Commitment
dv33 firmly believes in responsible gaming. We encourage our players to play in a healthy and controlled manner.
Remember: Gaming is for entertainment only. Do not spend money beyond your means. If gaming causes financial or personal problems, seek help immediately.
9.1 Self-Control Tools
We provide our players with various self-control features, which include:
- Option to set deposit limits
- Account pause for a specific period (self-exclusion)
- Setting session time limits
- Reality check notifications
To use these features, contact our 24/7 live chat support. For detailed guidance, visit our Responsible Gaming page.
9.2 Minor Protection
dv33 strictly prohibits gaming for minors (under 21 years of age). If you have minor members in your household, use a PIN or password to protect your device and account.
Account Suspension & Closure
We reserve the right to suspend or permanently close an account under the following circumstances.
Closure by Us
- If the terms and conditions are violated
- If fraudulent activity is suspected
- If verification information is refused
- If there are concerns related to money laundering
- Upon instruction from a court or law enforcement agency
Closure by You
You may contact our support team at any time to request closure of your account. Any pending withdrawals will be processed before the account is closed, however incomplete bonus conditions will be considered void.
Limitations of Liability
dv33 bears no liability in the circumstances described below. It is essential that you are aware of these matters before creating your account.
- If a game session is interrupted due to loss of internet connection.
- Losses caused by technical faults of a third-party game provider.
- If account information is leaked due to the user's own negligence.
- If the service is disrupted due to unforeseen events (force majeure) such as natural disasters, cyberattacks, or government directives.
- The outcome of each game is random and there is no guarantee of winning — we accept no liability in this regard.
- dv33 is not responsible for personal, financial, or psychosocial problems arising from gambling.
Despite efforts to ensure continuity of service, temporary interruptions may occur due to maintenance or technical reasons. We are not obligated to provide compensation for such interruptions.
Changes to Terms & Dispute Resolution
These terms and conditions may be changed at any time. We will endeavor to provide notice of changes as early as possible.
12.1 Notice of Changes
For significant changes, we will send a notification to your registered email or display it prominently on the site. Continued use of the platform after changes will be considered your acceptance of the new terms.
12.2 Dispute Resolution
For any disputes or complaints, first contact our support team via 24/7 live chat or email. We will make every effort to resolve the issue.
12.3 Contact
Contact us for any questions regarding the terms and conditions: