Introduction and Scope
dv33 ("we", "our" or "platform") is a trusted online casino and betting platform in Bangladesh. Your privacy matters to us. This privacy policy ("policy") applies to the dv33 website https://dv33.cam and all services under it.
This policy describes what personal information dv33 collects, the purposes for which it is used, how long it is retained, and what technical and administrative measures are in place to protect your information.
Please read this policy carefully before using our site. By registering or logging in to the site, you acknowledge that you have read and fully accepted this privacy policy. If you do not agree with any term of this policy, please refrain from using the site's services.
This policy is linked to and operates alongside the Terms and Conditions.
Information Collection
dv33 may collect your information in various ways. Details are set out below:
2.1 Information You Provide
Information you voluntarily provide during registration, verification, or transactions, such as:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Information provided when contacting support
2.2 Automatically Collected Information
When you visit our site or use our services, the following information may be collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Time of entry and exit from the site
- List of pages visited and session duration
- Referral URL (the source from which you arrived at our site)
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
We store information about your deposit and withdrawal history, betting activity, game play history, and account balance. This information is necessary for the security of your account and the smooth management of financial activity.
Purpose of Using Information
dv33 uses your personal information only for the following legitimate purposes:
- Account Management: To complete registration, login, and account verification.
- Service Delivery: To manage your gaming activity, deposits, and withdrawals.
- Identity Verification: To prevent financial fraud and unauthorised access.
- Customer Support: To respond to your issues, complaints, and enquiries.
- Security Assurance: To detect and prevent fraudulent activity.
- Regulatory Compliance: To fulfil financial and legal obligations.
- Service Improvement: To analyse user experience and improve the platform.
- Communication: To inform you about important updates, security notices, or service changes.
- Responsible Gaming: To monitor your gaming behaviour and provide support in line with responsible gaming guidelines.
dv33 never sells your information to third parties for marketing or promotional communications without your consent.
Data Security Measures
To protect your personal information, dv33 employs industry-standard technical and administrative measures:
- SSL Encryption: All data transmission on the site is secured with 256-bit SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorised staff can access the relevant information.
- Security Audits: Regular internal and external security reviews are conducted.
- Two-Factor Verification: An additional verification process is activated for suspicious login attempts.
- Staff Training: All staff receive training on data protection.
While we strive to ensure the highest level of security, no method on the internet is completely impenetrable. We therefore encourage you to keep your account password private and avoid logging in from unfamiliar devices.
Data Retention Period
dv33 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Information required to meet legal obligations may be retained for a specified period.
- Transaction Records: Transaction information may be retained for an extended period to comply with financial regulations.
- Dispute Resolution: Relevant information is retained until an ongoing dispute or legal proceeding is resolved.
Once the specified period has passed, your personal information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
- Right to Know: You have the right to know what information we have collected about you and how it is being used.
- Right to Correction: You may request correction of any inaccuracies in your personal information.
- Right to Deletion: In certain circumstances, you may request that your personal information be deleted.
- Right to Object: For specific reasons, you may object to the processing of your information.
- Data Portability: In certain circumstances, you have the right to receive the information you have provided in a structured, machine-readable format.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise the above rights, please contact our support team. Your request will be processed within a reasonable time. However, we may be required to retain certain information due to legal obligations.
Protection of Minors
dv33's services are intended only for persons aged 21 or older. We do not intentionally collect personal information from minors.
If we become aware that a minor is using our services or has provided information, we will immediately close that account and delete the associated information.
If a parent or legal guardian suspects that their minor child has registered on our site, please contact us immediately.
Data Transfer
dv33's technical infrastructure operates across various servers. As a result, your information may be transmitted to, stored on, or processed by servers located outside Bangladesh.
For any such international data transfer, we ensure that adequate data protection measures are in place at the destination and that the standard of protection described in this policy is maintained.
By using the site, you are considered to have consented to such data transfers.
Changes to the Policy
dv33 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last Updated" date on this page.
- By sending a notification to your registered email address.
- By displaying a notice on the site's main page.
Continued use of the site after changes are made will be considered as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Contact Information
You can find answers to common questions on our FAQ page. For privacy-related concerns, contacting our support team directly is the most effective approach.